Cancellation Policy
We understand that travel plans can change, and we aim to offer flexibility while ensuring a fair process for all guests. Please read our cancellation policy carefully to understand the terms of booking and cancellations.
- Free Cancellation: Guests can cancel their reservation up to 45 days before the check-in date for a full refund.
- Partial Refund: For cancellations made 29 days before check-in, guests will receive a 50% refund of the total booking amount.
- No Refund: Cancellations made less than 21 days before the check-in date are non-refundable.
- Special Considerations:
- For stays during peak season (e.g., summer, holidays), cancellations within 30 days of the check-in date are non-refundable.
- If there are exceptional circumstances, such as travel restrictions due to unforeseen government regulations, please contact us directly to discuss possible accommodations.
- Changes to Booking: We will accommodate requests for changes (e.g., modifying dates) based on availability. Adjustments may incur additional costs depending on the season and timing.
- Early Departure: If guests decide to depart earlier than planned, the unused nights are non-refundable.
Our goal is to provide an enjoyable experience at Villa Erakle, and we appreciate your understanding of our policies designed to maintain quality and fairness. For any inquiries regarding this policy, please reach out to our team directly.